PRIVACY POLICY

Fowzy – eCommerce Platform

Fowzy respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website https://fowzy.qa, mobile application, and related services (collectively referred to as the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information necessary to operate our platform efficiently and securely.

1.1 Information You Provide Directly

You may provide personal information when you:

• Create an account

• Place an order

• Make payments

• Contact support

• Submit reviews or feedback

This information may include:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase history

• Payment details (processed securely via third-party gateways)

• Communications and support messages

1.2 Information Collected Automatically

When you use our Services, certain information is automatically collected:

• Device type and operating system

• Unique device identifiers

• IP address

• Browser type

• Usage activity and interaction logs

• Cookies and similar tracking technologies

• Crash reports and performance data

• Approximate location (for delivery estimates and fraud prevention)

1.3 Information From Third Parties

We may receive data from:

• Payment processors

• Logistics and shipping partners

• Marketplace sellers/vendors

• Social login providers (Google, Facebook, etc.)

2. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

2.1 Service Delivery

• Create and manage your account

• Process orders and transactions

• Arrange shipment and delivery

• Provide order updates and notifications

• Provide customer support

2.2 Platform Improvement

• Analyze user behavior

• Enhance features and functionality

• Improve performance and reliability

• Conduct research and testing

2.3 Communication & Marketing

• Send service notifications

• Offer promotions and discounts

• Recommend products

You may unsubscribe from marketing communications at any time.

2.4 Security & Compliance

• Prevent fraud and abuse

• Protect users and the platform

• Enforce legal rights

• Comply with applicable laws and regulations

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal data. We only share information when necessary:

3.1 Sellers/Vendors

To fulfill and process your purchases.

3.2 Shipping & Logistics Providers

To deliver your products.

3.3 Payment Providers

To securely process payments.

3.4 Service Providers

Hosting, analytics, customer support, and technical services.

3.5 Legal Authorities

When required by law or to protect our legal rights.

3.6 Business Transfers

During mergers, acquisitions, or asset sales.

4. DATA SECURITY

We implement industry-standard safeguards, including:

• SSL encryption

• Secure servers

• Access controls

• Regular monitoring

While we strive to protect your information, no system can guarantee absolute security.

5. DATA RETENTION

We retain personal information only as long as necessary to:

• Provide Services

• Fulfill orders

• Meet legal obligations

• Resolve disputes

• Enforce agreements

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Delete your account

• Withdraw consent

• Opt out of marketing

• Request a copy of your information

Requests can be made by contacting us.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Improve performance

• Remember preferences

• Analyze traffic

• Personalize experiences

You may disable cookies through your browser settings, though some features may not function properly.

8. CHILDREN’S PRIVACY

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. THIRD-PARTY LINKS

Our Services may contain links to external websites. We are not responsible for their privacy practices.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted within the app and website with a revised effective date. Continued use of the Services constitutes acceptance of those changes.

11. CONTACT INFORMATION

If you have questions about this Privacy Policy or your data, please contact:

Fowzy Support Team

Website: https://fowzy.qa

Email: support@fowzy.qa

Phone: +97470300045

Address: Doha, Qatar